How your money will be protected

The short version: when bank-held pots launch, the pot will live at a bank — and Heldly will never touch it.

Coming soon. Bank-held pots are part of the paid plan, launching after Heldly's regulatory approval. The free plan available today holds none of your money — you collect and settle entries directly. Everything below describes how the paid, bank-held pots are intended to work.

The pot is held at a bank — not by Heldly, not by your commissioner

Buy-ins go straight to an account at a partner bank, held for the benefit of your league's members. The money is never on Heldly's balance sheet and Heldly cannot withdraw it. Nobody in your league has to trust one person with everyone's cash.

Only the bank moves the money

Payouts happen when at least 75% of members approve the final result. Heldly reports the vote to the bank; the bank makes the payment to the winners. Heldly keeps none of the pot and none of the interest earned while it sits there — our only charge is the flat software fee, billed separately.

Full refund if the pot doesn't go ahead

If a league doesn't fill, the organiser cancels, or it can't be settled for any reason on our side, the bank returns 100% of every buy-in — and Heldly refunds its software fee. No questions, no forms.

Dispute protection

If members can't agree on a result, nothing moves — the vote threshold isn't met, so the bank doesn't pay anyone. If scoring data isn't available at settle time, the pot auto-extends or refunds. We never pay out on bad data.

Common questions

What counts as the pot "not going ahead"?
Minimum entries weren't met by the deadline, the organiser cancels before the first scoring event, the underlying competition is cancelled, or a technical issue on our side prevents settlement.
Do I get the Heldly software fee back too?
Yes. On any refund covered by this page, you get 100% of what you paid — your full buy-in from the bank-held account, plus your Heldly software fee back from us.
Does Heldly earn interest on the pot?
No. Heldly keeps 0% of any interest earned on pooled funds — permanently, by design. We are paid for the software, never by the money.
What if the organiser disappears?
Funds aren't held by the organiser — they're at the partner bank, held for the members' benefit. The organiser has no ability to withdraw the pot to themselves. If they go silent, members can trigger a refund or appoint a replacement organiser by vote.
How long do refunds take?
Refunds are processed automatically back to the original payment method, typically within 5 working days depending on your bank.

Heldly is in pre-launch. Bank-held pots are part of the paid plan, not the current free product, and the partner bank will be named publicly once the programme is agreed. Any deposit protection will depend on the partner bank and the jurisdiction in which funds are held, and will be confirmed when the bank is named — any protection is provided by the bank, not by Heldly, and Heldly itself is not a bank and is not deposit-insured. Everything on this page describes Heldly's intended launch commitments; it is illustrative until the bank programme is live and is not a regulated product.

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